AndAndrea upholds a fair, no hassle, 5 day returns policy so you can feel safe when making your purchases. We ask that you also act fairly when taking advantage of our Returns Policy. All returns are closely monitored and our system is programmed to decline future purchases from you if your ‘history of returns’ becomes excessive and unfair. Our Returns Policy lasts 5 days from when you receive your purchase. If 5 days have gone by since you received your purchase and you have not yet posted your return back to AndAndrea (using this online process), unfortunately you do not qualify for a credit, refund or exchange.